You Make Us Smile: TOI Patient of the Month – June 2015

1 Jun 2015 Patient Appreciation ,

Tucson Ortho is proud to present the June 2015 Patient of the Month award to Ms. Rebecca Rabon!

Ms. Rabon had been going to physical therapy regularly, but eventually had surgery she needed. When she first met David Santillano, cast tech at the Northwest office, Rebecca says “I was feeling anxious and concerned about being put in a cast due to my claustrophobia fears.” Right away, David helped her deflect those fears and made her feel more comfortable about wearing a cast.

Since then, Rebecca is doing better than ever. David says, “Rebecca has been such a great patient to have in the office. She is always friendly and has a smile. She makes my day every time she comes in. I feel honored to be treating such sweet patients like her.”

With each follow-up, Rebecca says, “David was kind and cheerful, which made the appointment more enjoyable. He is so personable and knowledgeable…just the kind of person you want to work with during a difficult time.”

Congratulations Rebecca! We hope to put smiles on all of our patients’ faces! We wish you continued success in your recovery!

Left to Right: David Santillano (cast tech NW), Ms. Raborn, and Amy Irwin (Nurse Practitioner to Dr. Landis)

Out with the Old and In with the New! TOI Patient of the Month – April 2015

1 Apr 2015 Doctors, Lawrence Housman, Patient Appreciation , ,

Tucson Ortho is proud to present the April 2015 Patient of the Month award to Sandra Lawrence!

Sandra Lawrence was nominated by Myriah Stark at the East Office physical therapy location. Here’s what Myriah had to say: “Mrs. Lawrence underwent bilateral knee arthroplasty. She has maintained an upbeat attitude despite undergoing such drastic procedures at the same time and is always smiling throughout every step of the way on the road to recovery. She’s always had a positive outlook and approached each of her PT sessions determined to get back to what she loves. Mrs. Lawrence is a trail guide and her goal was to get back out there on the trails with her groups. She also enjoys staying active by cycling and playing with her grandkids.”

Said Sandra: “How can I ever thank Dr. Housman and the staff at TMC and TOI for the incredible professional and personable care that I received throughout my journey of bi-lateral total knee replacement? The nurses caring for me after surgery and the staff at TOI made my recovery progress at a pace that surprised us all. Angela Bornhouser at TOI was the best cheerleader ever. If physical therapy isn’t supposed to make you laugh, she put that theory to rest very quickly!

From the initial phone call arranging the first therapy appointment answered by Myriah, the original cheerleader in the front reception area, everyone exuded positive energy and enthusiasm. Being welcomed at the front desk was like being welcomed at a family reunion! My husband, retired AF, our son, a firefighter for Drexel Heights (his wife and our new grandson born Sept. 20), and my daughter, a PA, and myself all owe a debt of gratitude to the people that helped me through this experience. My new knees have allowed me to get back to my hiking, biking, and volunteering as a Sabino Canyon Volunteer Naturalist. Out with the old and in with the new!

Congratulations Sandra! We wish you the very best in continuing to improve!

March 2015 Patient of the Month – Mary Mahan

1 Mar 2015 Patient Appreciation , ,

Tucson Ortho is proud to present the March 2015 Patient of the Month award to Mary Mahan!

Over the last 10 years, Mary has been going to physical therapy from a variety of places to manage pain for her back. Recently, she began PT at Tucson Orthopaedic Institute with physical therapist, Kristin Sartore and PT tech, Raul Durazo.

From the beginning, Kristin expressed the goals she hoped for Mary to accomplish and proceeded to work closely with Mary to get her pain down to a manageable and comfortable level. Mary said, “Kristin and Raul were right beside me during all the exercises. If I was unable to do one, it was modified to suit my level.”

Kristin and Raul nominated Mary for Patient of the Month for her hard work and positivity. Kristin says, “Mary has worked through pain and made a commitment to improve her strength and mobility.”
Within the first 2 weeks of therapy, Mary’s husband told her ‘You’re walking better!” Mary began to feel more agile and fluid. Kristin always explained what each exercise was designed to do in terms Mary could understand. Mary says, “I found that once I understood the purpose of the exercises, I am far more likely to do them at home.”

Mary credits Raul for accomplishing what other people have not been able to do…getting her to go to the gym! She said, “Raul’s concern with my well-being made me feel I was indeed very well taken care of…I personally have not experienced that level of concern and care at other physical therapists.”

Mary ends with saying, “I am feeling better than I did when I started physical therapy. I hope to continue with them. Kristin and Raul’s experience, knowledge and attitude are impressive and have helped me a great deal.”

Congratulations Mary! We wish you the very best in continuing to improve!

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